Order Notes


  • The email to contact us on has changed: it is now enquiries@gggjewelleryco.com - please do not email gggjewellery@gmail.com as you will not receive a response! 
    Updated: January 2023.
  • We currently have an extended waiting period. When ordering, please be aware your item may take up to and occasionally go past 12+ weeks and in some cases slightly longer; be mindful of this when placing your order. 
    Updated - July 2022.

We are what is classed as a slow, mindful jewellery brand, which means our orders do take time. We do not outsource anything in our creation process and we try to small batch cast as and when we can.
We are 3 members of staff; and every piece is created by us from start to finish, and lovingly handmade to order in our studio in Derbyshire. We are a sustainable, ethically minded small business with a very small team who are all a part of the entire process - from design, casting, creation, finishing, marketing, admin, we do it all in house. We create each item in small batches and send out using completely recyclable mailers and all of the packaging we use is recyclable too.

Our admin hours are 10.30am until 5pm Monday to Friday - we try to respond to all emails within 48hrs as and when we can but during busy periods this can change. We do not respond to emails on Saturday/Sunday as we are out of office, please keep that in mind when emailing.

If you haven't had a response, please resend your email; do not DM us on instagram in regards to your order as this can slow down response time. 

All jewellery is custom made to order and customised to fit each individual. This means made to order rings are non-refundable and non returnable as part of our policies. We class all of our jewellery as made to order. 

As such a small business we cannot accept order cancellations once the order has been placed.

Earrings, due to hygiene reasons, are also non refundable. 

Ordered the wrong size? Please email for resize options.

Each of our designs are wax carved in store, cast and then finished by us using ethically sourced precious metals. For such a small team, this is a big job. We hand source all of our gemstones from ethical suppliers too.

Timings mentioned are on our part and not that of the Assay office or with Royal Mail/DPD. Please bare in mind if the item has been posted we will work with you to sort out any issues but we are NOT responsible if there is any issues with deliveries. We will try to accommodate where we can requests for quicker turnarounds for birthday presents or gifts, please make sure to write it as a note or email us as soon as you place your order. 

If the item is damaged or faulty beyond repair you have 30 days from proof of purchase to return for an exchange. 

if your order is placed and you haven’t heard from us before the 12 weeks end - please avoid emailing to ask where your order is as this can slow down the process a little bit. 
Resizes from existing orders - currently we do not give turnaround times on. 

We are not responsible for any delays through the assay office or with Royal Mail/DPD; If your item goes missing through the shipping process we ask that you enquire with them first. We are a team of 3 people - we will try and accommodate any requests but please bare in mind we are not a chain nor are we a large conglomerate.

if you have any questions about outstanding repair or commission work please don’t hesitate to message below, or email us on enquiries@gggjewelleryco.com