ORDER NOTES

  • ALL OUTSTANDING ORDERS WILL BE SENT OUT IN APRIL                              🖤 such a big thank you for your patience! 

Every piece is created by us from start to finish, and lovingly handmade to order in our studio store in Derby. We are a sustainable, ethically friendly small business with a very small team who are all a part of the entire process - from design, casting, creation, finishing, marketing - we do it all in house. We create each item in small batches and send out using completely recyclable mailers and all of the packaging we use is recyclable too! 

When ordering please be aware your item may take up to and occasionally go past 8 weeks + and in some cases slightly longer; so please be mindful of this when placing your order.
We are what is classed as a slow, mindful jewellery brand, which means our orders do take time. We recommend writing a note with the order if you need it in a specific time frame and if we can we will try to work with you. 

Each of our designs are wax carved in store, cast and then finished by us using ethically sourced precious metals. We source all of our gemstones from ethical suppliers too.

We do have this as a maximum, and where we can we aim to have orders out within 6 weeks. 

Once everything is settled over the next few months we will be back to our 3 week turnaround.  

Timings mentioned are on our part and not that of the Assay office or with Royal Mail. 

We will try to accommodate where we can requests for quicker turnarounds for birthday presents or gifts, please make sure to write it as a note or email us as soon as you place your order. 

if your order is placed and you haven’t heard from us before the 12 weeks end - please avoid emailing to ask where your order is as this can slow down the process a little bit. 

Resizes from existing orders - currently we do not give turnaround times on. 

We are not responsible for any delays through the assay office or with Royal Mail.

If your item goes missing through Royal Mail we ask that you enquire with them. 

We are a team of 4 people usually; because of current lockdown rules we’re a limited team, and we are currently minimising trips to the Delivery office for the safety of our staff. 

if you have any questions about outstanding repair or commission work please don’t hesitate to message below, Instagram message or email us. 

GGG 🖤

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