We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
All jewellery is custom made to order and customised to fit each individual. This means made to order rings are non-refundable and non returnable as part of our policies.
We class all of our jewellery as made to order.
As such a small business we cannot accept order cancellations once the order has been placed. Earrings, due to hygiene reasons, are also non refundable.
Ordered the wrong size? Please email firstname.lastname@example.org for resize options.
If the item is damaged or faulty beyond repair you have 30 days from proof of purchase to return for an exchange.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: 10 Strand Arcade, Derby, DE1 1BQ.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not accept returns on any Jewellery that can be worn as piercing jewellery or commission, repair or sized jewellery.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.