COVID19 ORDER NOTES
Every piece is created by us and lovingly handmade to order in our studio store in Derby.
Due to the ongoing COVID 19 Pandemic, when ordering please be aware your item may take up to 8 weeks - in some cases slightly longer; so please be mindful of this when placing your order. These are timings on our part and not that of the Assay office or with Royal Mail.
We do have this as a maximum and where we can we aim to have orders out within 4 weeks.
Once everything is settled over the next few months we will be back to our 3 week turnaround.
We will try to accommodate where we can requests for quicker turnarounds for birthday presents or gifts, please make sure to write it as a note or email us as soon as you place your order.
if your order is placed and you haven’t heard from us before the 6 weeks end - please avoid emailing to ask where your order is as this can slow down the process a little bit.
We are not responsible for any delays through the assay office or with Royal Mail. We are more than happy to send you your tracking details if needed. If your item goes missing through Royal Mail we ask that you enquire with them.
We are a team of 4 people usually; because of current lockdown rules we’re a limited team, and we are currently minimising trips to the Delivery office for the safety of our staff.
if you have any questions about outstanding repair or commission work please don’t hesitate to message below, Instagram message or email us.