ORDER NOTES

  • ALL SILVER ORDERS PLACED ON OR AFTER DECEMBER 17TH WILL BE SHIPPED END OF JANUARY/FEBRUARY. 
  • ALL GOLD ORDERS PLACED IN DECEMBER WILL BE SHIPPED END OF JANUARY. 

Every piece is created by us from start to finish, and lovingly handmade to order in our studio store in Derby.

When ordering please be aware your item may take up to 8 weeks - in some cases slightly longer; so please be mindful of this when placing your order. Each of our designs are wax carved in store, cast and then finished by us using ethically sourced precious metals. We source all of our gemstones from ethical suppliers too.

We do have this as a maximum and where we can we aim to have orders out within 4 weeks.

Once everything is settled over the next few months we will be back to our 3 week turnaround.  

Timings mentioned are on our part and not that of the Assay office or with Royal Mail. 

We will try to accommodate where we can requests for quicker turnarounds for birthday presents or gifts, please make sure to write it as a note or email us as soon as you place your order. 

 

if your order is placed and you haven’t heard from us before the 8 weeks end - please avoid emailing to ask where your order is as this can slow down the process a little bit. 

We are not responsible for any delays through the assay office or with Royal Mail. We are more than happy to send you your tracking details if needed. If your item goes missing through Royal Mail we ask that you enquire with them. 

We are a team of 4 people usually; because of current lockdown rules we’re a limited team, and we are currently minimising trips to the Delivery office for the safety of our staff. 

if you have any questions about outstanding repair or commission work please don’t hesitate to message below, Instagram message or email us. 

GGG 🖤

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